Customer Testimonials
What's your response?
Our purchase of a new GMC truck was made very easy thanks to our salesperson Gregory and the sales manager Ben. Truly a painless experience! Thanks to all!
The service I received was excellent. Jason took great care of me. The price I paid for new tires, mounting, balancing and alignment was very fair. The team was also able to do a LOF for me while I waited. I will be back.
Bill Cousino was my dealer and he was very knowledgeable about the truck I bought. He was very in tune with what I needed for a price and he got Ken rice involved in the deal. They both were exceptional representatives for Boucher Buick gmc. I will most defiantly recommend this dealership to my friends. If when I need a new vehicle this will be the first dealership I will seek out to find it. Cory Elbert was the financial service manager and he was very helpful with finalizing my deal. I can’t forget Rebecca as well she was ... Read More Google - Nov 4, 2026
Exceptional service from all employees that we dealt with. Great sales Associate, Hannah Lacher!!! Highly recommend her if you’re looking for a new ride !!’n
The service team was professional, reasonably priced, and took great care of my GMC Acadia. They provided exceptional customer service and made the entire experience easy. Highly recommend!
They were great to buy a brand new truck from, when we traded in our ford and went to GMC
Unbelievable how rude trying to find out if I got my appointment updated, via internet, and I got hung up on. By service dept person. Thank you “KAREN”making this NOT the place to send vehicle to get service from.
Ricky was amazing very helpful and I walked with a brand new car
My wife and I recently purchased a 2023 GMC Yukon Denali XL from Boucher Buick GMC of Waukesha, and it was one of the best car-buying experiences we’ve ever had.
Our salesman, Bill, was excellent from start to finish. He was incredibly responsive and accommodating, and anytime I requested photos, videos, or additional documentation, he had everything sent over within minutes. His communication and willingness to help made the entire process smooth and stress-free.
I also worked with Cory in the finance department, who was extremely helpful, especially with navigating the titling and registration process for an out-of-state purchase completed ... Read More Google - Oct 23, 2026
Gregory was a pleasure to work with,very knowledgeable
Sales person was knowledgeable and courteous
I just want to say that I bought my new GMC Canyon with salesman Nick, who was extremely good with follow up all the way through the end of the sale. I couldn’t be happier with the way the purchase went. While I’m an out of town buyer if I was in town, I would certainly come back to the dealership without question.
Nick is top notch. You need a vehicle he’s the guy to talk too
The entire team here was amazing! - Thank you to Jeff who took all the time to assist during my interesting schedule. We have a unique family situation and Jeff along with Scott took the time to help us out and work around the craziness tremendously!! THANK YOU from the Schubert family for working with us and helping us push through to get the SUV we needed for our growing family! 🙂
Very happy with today's service. Just giving a shout out to Dwight, Taylor, and the knowledgeable mechanic that took the time answer all of my alignment concerns.
Tony, Brady and the entire finance staff were extremely helpful and concerned with our experience throughout the process. Very respectful of our time. Great effort to make sure we found the truck we were looking for. We ended up at Boucher after we had poor experiences with a large GMC dealership we had been loyal to for years.
I would like to recognize Brady Reisen's great customer service. He was a pleasure to work with. Brady has a super personality, very professional, very considerate in answering all of my questions. He followed up with phone calls as he said he would. He is a strong asset to your Boucher Buick company in Waukesha, WI Thanks Brady! Lu Kopischke
Great experience from start to finish. Gregory Prince was one of the best salesman's I’ve worked with and Ben was great in finance department.
We just traded a Ford Explorer to buy a 2026 Buick Enclave (Avenir). 🚘 Logan did a great job showing us how the Enclave is set up. The car is beautiful, rides smooth and is probably the quietest vehicle we have ever owned. They were able to get us a slightly lower rate than our bank, so bonus points for that. 😀Overall great experience! Thanks Logan, Tony, and Ben! 👍
Great experience and customer service!
We have purchased vehicles previously from Nicholas Majeske at Boucher Buick GMC. So when we decided to purchase a newer truck , our 1st call was to Boucher ,to see what Nick had ! He responded very quickly to see what our wants & needs were. He was quick to respond with a list of options & pictures of the stock that you had . We set up a time to see the options ! Nick showed us the trucks & we were very pleased with truck we decided to purchase! We were very impressed with the friendly staff at Boucher
Pat McInerney at Boucher Chevrolet FOUND the Exact "Next Car" I was looking for... A Manual Mustang GT!
Excellent transaction, I have no reason to ever look at any other dealership for buying a vehicle. Nick In sales always finds what I want and gets it there quick.
Hannah was amazing. She responded quickly to my online inquiry. Met the next business day and purchased the vehicle. Process was simple and no pressure
My whole experience was nothing less than perfect. At many dealerships we had been to, the car salesman would only talk to my husband throughout the whole process, even though the car was for me. That was not my experience with Tanner and his team. Tanner made sure I was comfortable, spoke to me as an equal, and made sure we were comfortable with the whole process. Tanner was the most straightforward, kind, and knowledgeable salesman I have met. There is truly no one else I’d recommend buying a car from. When it came to financing, Cory was a ... Read More DealerRater - Sep 12, 2026
Purchased two new vehicles and had a great experience! Thanks Ken, Nick and the Boucher team!
Great service! Thanks to Nick!!
The Boucher GMC team at Waukesha truly made my purchase process easy. They had great communication and guidance since I was unsure what I wanted. They were incredibly helpful with answering questions about my loan and the car itself and all of the features. Big thank you to Hannah and Cory!
I was pleasantly surprised that all of your employees were so friendly and helpful. They went above and beyond making us comfortable. They worked very hard getting me to the price I wanted. Thank you very much for the best experience.
Easy no pressure purchase. Logan was great to work with.
Brady & Cory were a pleasure to work with, when I purchased my vehicle. No complaints and would buy from them again.
Stopped in at the service department with an issue with a smell coming from the fresh air vent. They said they can't help because they can't take apart the crowl area in the front of the car to get to the source of the smell. Doesn't make any sense. If service can't do it why can't the body shop?
This is the 3rd truck that my family purchased at Boucher Buick GMC Waukesha in the past 9 months the employees are awesome from sales to service. Tanner is professional, efficient and makes sure the customer is his main priority. Will go to him for all of our future purchases! Cory worked with us on financing and is very knowledgeable and personable. What a great team Boucher Buick GMC Waukesha has!!!!
From the minute we walked in Matt greeted us like we were family when we just met him. He never shoved buying a car down our throat and made my first buying car experience non anxiety related. I would have to say everyone that we worked with to get my brand new car was fantastic! Would recommend anyone to get a new car here at boucher gmc and I’ll be back again for another vehicle in the future
Sales Mgr Ken Rice is awesome! He found the exact car I was looking for but with more options than I expected -- at a lease payment LESS than I was expecting to pay and LESS than I was paying for my prior lease that had very minimal options. I will definitely go to Boucher for my next car.
I had such an amazing experience purchasing my car, and I have to give a huge shoutout to **Nick**! He was absolutely beyond amazing from start to finish. He was patient, knowledgeable, honest, and genuinely went above and beyond to make sure I was comfortable and getting the best deal possible.
Buying a car can be stressful, but Nick made the entire process feel so easy and smooth. I never felt pressured, and I truly felt like he cared about helping me find the right car rather than just making a sale.
I’m so grateful for all of his ... Read More Google - Aug 15, 2026
They have an amazing staff. Everyone treated me with respect and commitment to get me into my new vehicle
Mau was super kind, helpful and willing to answer any and all questions I had. He was not pushy at all which I appreciated. He deserves a 10/10. However, the facility as whole could use some better customer service skills. Also, finance manager was not friendly, didn’t even attempt to review numbers and seemed very uninterested in coming to speak with us. This made us uncomfortable and ultimately led to us leaving without a vehicle. This is why I give 3/5, thanks for your help Mau!
Hannah Lacher was great to work with. She reached out to me to make sure everything was going well with the vecicle.
Awesome.I was looking for an exact vehicle. So I phoned the dealership and few days later the vehicle was there. I drove 5 and 1/2 hours and the deal was exactly as they told me was totally satisfied. The crew there at the dealership was awesome. Great experience. I would tell anybody to go there!!!!!
Stay away from Kyle in service. Horrible customer service.
We had a wonderful experience! We were pleasantly surprised with every person we met! They all worked together to get the deal done!
We had a great experience with our sales exec Logan. He provided a lot of information on the GMC models we were interested in. We purchased a new GM Canyon Elevation and are very pleased with the truck. Logan has also made himself available to answer any questions we have post sales. I would highly recommend Boucher GMC and our sales exec Logan.
Always a pleasure working with Nick. We are very pleased with the experience and the new GMC Terrain!
Boucher GMC was very diligent with diagnosing my vehicle issue, and they took a direct and pragmatic approach to fixing my vehicle. I love a dealer's service department I can trust.
The incompetence at this dealership is absurd. All within a month...
Had an oil change and recall maintenance scheduled with a note that my front collision sensor was continously on (several weeks in advance) and when I dropped it off, was told they did not have some certified to do the recalls so they could only do the oil change and I had to reschedule for the recalls. But dont worry, they "watch the schedule closely"...
Then bring it back for the recalls and again note the front collision sensor. Nothing done about the sensor.
Get it back ... Read More Google - Jul 11, 2026
Missing Lug Nut - 2 wheels (safety concern?)
Have had all my service done on my Buick I purchased from this dealer. After just having the latest oil change and tire rotation I was leaving on a trip. Before going I noticed on two separate wheels a lug nut was missing on each. When I took it in for them to install new lug nuts and tighten all other they seem unconcerned that their tech created this safety. There was no attempt to make right (refund for poor service, instead it seemed I was inconveniencing them since I did not have ... Read More Google - Jul 7, 2026
Be very careful about giving them any sort of deposit to hold a vehicle while you’re working on a transaction. My wife and I went to Boucher Buick GMC three weeks ago and found a used GMC Yukon we liked. It was advertised as a certified vehicle. It was a nice vehicle but my wife immediately discovered before leaving the lot that the air conditioning did not work. Ok, not a big deal, right? Maybe, but this was a certified vehicle that was supposedly checked over like a fine tooth comb. Anyway we liked the vehicle and negotiated a ... Read More Google - Jun 10, 2026
They had quick response to questions before the sale, but horrible service after the sale. I was sold a brand new 2026 Yukon ulimate denali with a dent in it.
Bought a F150 year a go. Within 2 week’s transmission slipping gave it back for 3 months so can be rebuilt. I drive about 5k miles up to this point starts burning oil. I knew tires had about a year or so but i figured they would have checked the brakes nope already metal on metal. Lousy business not to offer a loaner on top
Had to reschedule twice due to illness. Tay was very understanding and accommodating. Prompt phone call was appreciated.
Very helpful. Was worried about financing and no one left me to feel bad about it. And got me financing.
I don't think this place wants any new business, I called to schedule service, I kept getting bounced between different people, after ~25 minutes of hold the last person was in the "parts department" and had no idea, I gave up.
See ]previous text. Bill was outstanding & extremely helpful. Boucher is a brand i trust. Entire experience was perfect.
Very professional Very friendly. A subsequent follow-up visit guided us through additional setup of the infotainment system
Called for service on 3/12 and still have not heard back with eta or plan to fix my truck on 3/22. You have a to call multiple times to get service set up. Brought my truck in 2 times already and none of the issues have been fixed. I bought a brand new truck from them and they won't give me a loaner when you go in for service. Each time I am without a vehicle for over a week. Last time garbage was left in my tuck. Would not recommend buying from them as all previous dealerships I worked with always ... Read More Google - Mar 22, 2026
Was quick and easy Was quick,easy and very professional from start to finish Was quick,easy and very professional from start to finish. I would highly recommend.
Great job! Service went very smoothly. Taylor, who worked on my vehicle, was outstanding. He was knowledgeable, professional, and took the time to clearly explain everything that needed attention. I truly appreciated his honesty and attention to detail—it gave me confidence that my vehicle was in great hands. The service was completed efficiently, and my Yukon is running perfectly. The entire process was smooth, and the customer service exceeded my expectations.
Cant really get a feel when the test drive at boucher gmc is 8-10 minutes per test drive. I test drove the acadia and the sierra. Right from get go, i said i was test driving and would not be buying that day. However was buying after i made a decision.
At the start i requested to drive those two and the at4. They ignored my request to drive the at4 and when asked if i could look at the smaller canyon, was flat out told thats not the one you want. We drove expressway for a length of two ... Read More Google - Mar 21, 2026
It was a good experience and would recommend I would buy another vehicle from them again
Tanner is great and made the experience a quick, easy and enjoyable one I will be back
My last experience before my most recent one was not good. I decided to give it another chance but will not be taking my car to this dealership anymore. I dropped my car off for my 11 AM appointment. No one had reached out to me by 2 PM so I texted around then to find out it hadn't been looked at still. Then I received the video at 4 PM stating the issue and options. I appreciated the thorough video and explanation. However, when I went to the dealership to talk about it, the advisor Jason didn't even ask if ... Read More Google - Mar 14, 2026
Great service department fast and friendly also accommodating with whatever you need best dealership around without question.
Very friendly very knowledgeable very fair Nick was very knowledgeable very friendly, very helpful. We are older adults and he made the experience easy.
Very knowledgeable and helpful. Took time to explain the technology of the car and I was very satisfied with the car.
I was very happy with the dealership and Jeff Fisher. Everything went smoothly. Would definitely recommend them.
Nice vehicles ,but little pushy with financing stuff when we wanted to do our own financing.
Everything was quick and easy. They were friendly and courteous. They were able to get the part in 2 days and installed it in under 2 hours.
Excellent The staff is always courteous and professional. The staff is always courteous, professional and on point with service.
It was a great experience where I felt heard and not pressured. I would recommend to others
Boucher is always good to disappoint. A simple oil change and tire rotation. I had scheduled online advising I need a ride to get to work. I drop off and the service advisor states we don't give rides for oil changes. Only bigger maintenance issues. I have received rides before no issues. I guess I have to find a new place to get my Buick serviced.
Last couple service appointments have been great. Jason has been great to work with and handled everything well. I appreciate the video review of the diagnosis
Great sales staff. Hannah Lacher did a great job explaining everything and helping us to understand the process
Received a letter from Boucher GMC wanting to make an "aggressive offer" "well above market value" for my truck... I show up and they only offer maybe a grand above market value ... What a joke. Either quit sending those letters out,... Or maybe keep your word and actually offer well above market value, because this was just a waste of my time and gas.
Absolutely terrible experience. Terrible communication, I hd to reach out multiple times to get updates on my vehicle. Was accused of hitting a deer with their rental. Pricing on parts was ridiculous high (cost +60%). 10/10 would not recommend.
She was very informative about the process and kept me up to speed on what was going on with my truck
Communication was great! Fast transaction! Love my new car! Definitely would purchase from again! Will recommend to friends!
Buick listened and took the time necessary to find the actual issue with my car despite it being older n got first time since buying it the car actually runs decently Jason was super n I'm very grateful
Wonderful, personable service! Terrific communication. Bill & Kendall were both thorough, knowledgeable & reliable through the entire process.
They listen to my concerns and my problems and went out of their way to solve them to make sure that I was happy when I left
Everyone was nice and very helpful. The place looked clean and welcoming. The service was detailed and efficient.
Taylor was considerate and responsive. The fix has been working. Helped me get the most of my warranty and appreciated teams effort.
No comment The chairs in the waiting room should be higher. It seems like I'm sitting on the floor.
Great. Didn't have to do anything. Hands off experience. Took absolutely no effort on my part.
Taylor kept in touch and was happy to answer all my questions with an upbeat personality!
They are always courteous and do good work. A great experience Will be coming back when needed
Poor customer service. Vehicle issue not fixed Fourth visit and still no resolution to the problem
The technical review was incomplete twice and should have been diagnosed and corrected once. Instead all 3 issues were billed as separate functions billing what should be one repair as three separate repairs creating redundant labor as technician didn't have accurate analysis
